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Implementation Consultant

Company: Dealerbible Division
Location: Tulsa
Posted on: October 22, 2019

Job Description:

Are you awesome?! We are hiring! Dealerbible is a startup company changing the way Automotive Dealerships do business. We are looking for a Client Install Technician to join our rapidly-growing team.What we re looking for...You re customer focused, technically minded, and enjoy looking at issues through a consumer s lens. Highly organized, you manage projects on time and see projects through to completion.You re a team player and understand the importance of providing regular status updates to all supervisors. Since you re highly analytical, you are constantly looking for ways to solve complex problems and come up with ways to constantly improve the process by which you solve those problems. You are also motivated by the impact you have on the business. You thrive in an environment where you are challenged and can complete projects in a fast-paced, changing environment.Personality Trait: This candidate ideally would be happy towork on, and complete on a 5000 piece puzzle.You ll need to have:* Some college, Associates, or Bachelor s degree; or four or more years of work experience.* Experience Analyze, develop and implement testing procedures* Three or more years of relevant work experience.* Experience working closely with a team.* Strong interpersonal skills* Able to make decisions quickly, sometimes with limited information* Experience with Microsoft Office Suite, particularly Excel and PowerPoint.Even better if you have:* Excel power user a plus* Bachelor's degree in MIS, Information technology, Software Analysis, or Computer Science* Knowledge of navigating complex software databases* Able to resolve complex issues relating to business requirements and objectivesWhat we offer:* Health, dental, vision* Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life* 401(k) Option with 100% company match* Gym Discounts* Paid Volunteer Time Off* Paid Time OffThis is a full time position.Compensation: $16-18 hour with a huge amount of growth potentialJob Description:Maintains the current customer relationship through holding strategy meeting, gathering expectations, and executing on customer expectations with the aid of the Dealerbible team. Manages customer accounts after initial installation of the CORE (CSOT) products and aiding in the execution of expectations that come out of the strategy meetings based on their demands. This could include but is not limited to report/module setup, mapping, Q/C, and assisting in the soft launch of any product or feature to meet the customer expectations. Must have a unique ability to resolve product or service problems by clarifying the customer s complaint; determining the cause of the problem, proactively expediting the correction, fix, or adjustment, and following up to ensure full resolution and satisfaction based on expectations.Uses the Dealerbible meeting manager, project manager, and Zendesk to collaborate with the team and ensure all accounts issues and expectations are consistently updated and progress to completion is ongoing. Improves quality service by recommending improved processes; identifying new product and service applications.Minor Duties and Responsibilities* Customer Service* Product Knowledge* Quality Focus* Problem Solving* Documentation Skills* Market Knowledge* Phone Skills* Listening Skills* Resolving Conflict* Multi-tasking* Analyzing Information* Verbal Communication* General Consulting Skills* Managing ProcessesWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Associated topics: business analysis, business analyst, business intelligence, client, consultant, crm, customer, information technology consultant, sales, sap

Keywords: Dealerbible Division, Stillwater , Implementation Consultant, Professions , Tulsa, Oklahoma

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