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Pre-Encounter Specialist

Company: Stillwater Medical Center
Location: Stillwater
Posted on: June 10, 2019

Job Description:

*This position will likely be hired as a Registration Clerk to learn the basics prior to pre-encounter. Will be required to meet requirements of Representative and Specialist sooner than normally done.* JOB SUMMARY:# Registers inpatients and outpatients, and performs the pre-service data requirements efficiently and accurately by entering the required information into the SMC Patient System.# Uses good customer skills when conversing with patients (face-to-face, over the phone and at the kiosk), and presents a professional image of SMC. #Provides and explains all required documents to the patient, and answers their questions.# Informs of, and/or collects pre-payments from patients, and provides appropriate payment options to patients including patient payment contracts and applications for financial assistance.# Acts as backup to Switchboard Operations and PAS ED Intake Clerk if working in the ED.# Uses initiative to maintain the registrar#s administrative responsibilities and to solve registration related problems. Supports the resolution of PAS and other department staff problems as they occur.# Keeps ancillary departments, and inpatient floor staff, informed of problems, delays, and other situations that could impact the delivery of efficient, competent and compassionate care.# Supports new employee training efforts and coaches colleagues as appropriate.# Represents PAS on assigned teams.# Keeps registration supervisor and/or PAS director informed of patient complaints resolved and resolutions of problem situations.# Participates in performance improvement and CQI activities, and fills in for lead as assigned.# Takes on-call responsibility as assigned. # QUALIFICATIONS: High School graduate or equivalent. Able to communicate effectively in English, both verbally and in writing. Excellent customer services skills. Basic computer knowledge. Ability to type 40 wpm. Experience in registration and previous experience as a PAS Registration Specialist II preferred. (Not needed if hired as Registration Clerk) # PHYSICAL REQUIREMENTS: Able to speak clearly and distinctly with staff, patients, and families. Able to hear to converse with others on the phone. Able to stand/walk for extended periods of time throughout the work schedule, with some lifting and bending. Demonstrates adequate vision to prepare and read documents accurately. Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule. Possess fine motor skills and hand-eye coordination to manage office equipment.

Keywords: Stillwater Medical Center, Stillwater , Pre-Encounter Specialist, Other , Stillwater, Oklahoma

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