Customer Care Specialist

Company: Mathis Home
Location: Oklahoma City
Posted on: May 21, 2025

Job Description:

*Pay:* $15 - $17

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

*Schedule: *Needing open availability, some weekends as well as some evenings.

*EXAMPLE OF WORK PERFORMED FOR CUSTOMER CARE TIER I:*
* Provide timely and accurate information to customers requests and concerns
* Assist customers, sales, and delivery drivers with purchases
* Inbound calls and outbound calls as needed
* Call Center Environment
* Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
* Follows up with factory on outstanding service orders to update status
* Works non-sellable report to eliminate items waiting on parts
* Partner with sales associates to meet and exceed customer service expectations
* Ability to organize and manage multiple priorities
* Maintain the office appearance by keeping everything neat and clean;

*Perks that come with the job as Customer Care Tier I:*
* Fun work environment!!
* Benefits Package - Health, Dental & Vision, 401K, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
* Paid Vacation
* Employee Discounts 10%
* Gym on Site

*EMPLOYEE STANDARDS FOR CUSTOMER CARE TIER I: *Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.

*PHYSICAL ACTIVITY REQUIREMENTS:* To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

\*\*Non Safety Sensitive Position\*\*

#NSNC123

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Rotating shift

Work Location: In person

Keywords: Mathis Home, Stillwater , Customer Care Specialist, Other , Oklahoma City, Oklahoma