Family Services Specialist I/II
Company: Oklahoma Human Services
Location: Stillwater
Posted on: January 27, 2023
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Job Description:
Family Services Specialist I/IIThis position is located in
Stillwater, Oklahoma.Travel is Occasional - Must possess a valid
driver's license and maintain required car insurance.Annual Salary:
Level I H14A: $35,059.00/Annually + Full State BenefitsLevel II
H14B: $37,687.39/Annually + Full State BenefitsDHS offers free
child care for all employees. This benefit will be in effect until
June 30, 2023. For more information contact daycare@okdhs.org or
visit the program website at https://www.kith.care/.Minimum
Qualifications:Family Services Specialist ITwo years of clerical
office work in a social work environment.OR an equivalent
combination of education and experience, substituting thirty
semester hours of college for each year of the required
experience.Family Services Specialist IIOR a bachelor's degree.OR
an equivalent combination of education and experience, substituting
one additional year of experience in professional social work for
each year of the bachelor's degree.Job ResponsibilitiesReview and
respond to requests for information and clarification of laws,
policies, and procedures surrounding social safety net programs;
provide responses to inquiries concerning applications and review
filing requirements, due dates, and similar information.Coordinates
with other staff or units as needed to clarify policies and
procedures determines the status of individual applications,
reviews and resolves problems; routes requests to appropriate staff
and units for processing; and scans and uploads customer
verifications.Prepares and disseminates communications relating to
social safety net programs including agency or program rules,
policies, procedures, or requirements including basic program
inquiries.Performs tasks such as the gatekeeper assignment of work
to staff and schedule for issuance and pick up of Electronic
Benefit Transfer cardsEnters and retrieves information into the
system; receives and reviews documents including customer
verification; proofreads previously entered data and makes routine
corrections.Reviews and processes claims from vendors, contractors,
medical providers, and others for reimbursement or payment under
various state programs.Assists customers in securing needed
information and documents; conducts interviews to obtain
information from clients; provides transportation or other
assistance to clients as required and within established program
rules and laws.Manages a caseload and provides services for
individuals and their families; coaches clients and arranges for
needed treatment or other services.Evaluate the needs of
individuals and families in an office setting, via phone, video
conference, and/or home visits to obtain information for processing
and completing eligibility determinations within established rules
and guidelines; and complete necessary case
documentation.Participates in staff conferences and
interdisciplinary team meetings for the purpose of determining
successful pathways for client success in reaching their individual
goals and achieving self-sufficiency.Establish, engage, and grow
positive and effective community partnerships with interested
members of the public, service providers, and vendors in a
supportive and teamwork-oriented professional manner; work
effectively with partners to serve shared customers while
maintaining confidentiality.Ability to work on a diverse team and
directly with people from diverse backgrounds specifically racial,
ethnic, socioeconomic, and disabilities.If you have questions,
please contact DHS.Careers@okdhs.orgOKDHS is a Fair Chance
Employer.This is a position in the Oklahoma Civil Service
Announcement 23-BB017 83005800/JR9882
Keywords: Oklahoma Human Services, Stillwater , Family Services Specialist I/II, Other , Stillwater, Oklahoma
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