Front Desk Supervisor
Company: Pyramid Hotel Group
Posted on: September 17, 2022
At the Home2 Suites by Hilton Stillwater we pride ourselves on
being the best employer in the area. What sets us apart? Our
culture, full benefit plans, including 401k with a company match
and our lucrative bonus programs, to name a few. We are looking for
talented people who have a genuine passion for service. Our Core
Values involve personal development, people, and a desire for
wanting them to succeed. We believe each member of our team has a
key part to play in our delivery of outstanding service and
memorable experiences for each guest. We want a hotel that people
want to come to, not through. Find out today what a career with
Pyramid Hotel Group at the Home2 Suites by Hilton Stillwater can
mean for you!
The Front Desk Supervisor provides guidance and leadership as the
lead Front Office Clerk ensuring consistent quality customer
service is delivered.The Front Desk Supervisor will:
+ Communicate effectively both verbally and in writing to provide
clear direction to staff.
+ Monitor lobby traffic and make staffing adjustments
+ Greet guests immediately with a friendly and sincere welcome.
+ Promptly complete the registration process by inputting and
retrieving information with routine difficulty from a computer
system, confirming pertinent information including number of guests
and room rate.
+ Promote the Pyramid Hotel Group marketing program. Make
appropriate selection of rooms based on guest needs.
+ Non-verbally confirm the room number and rate. Require standing
and continual mobility throughout front office area.
+ Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, traveler-s checks and other forms of
payment. Convert foreign currency at current posted rates. Perform
accurate moderately complex arithmetic functions using a
+ Post charges to guest rooms and house accounts using the
computer. Promptly answer the telephone using positive and clear
+ Input messages into the computer. Retrieve messages and
communicate the content to the guest.
+ Retrieve mail, small packages and facsimiles for hotel guests as
requested. Remain calm and alert, especially during emergency
situations and/or heavy hotel activity, serving as a role model for
Front Office Staff and other employees. Resolve customer
complications and complaints by conducting thorough research of the
situation and the most effective solutions.
+ Make decisions and take action based on previous experience and
good judgment, sometimes revising procedures to accommodate unusual
+ Authorize revenue allowances to remedy problems only after other
alternative solutions have been offered.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
+ The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using another combination of skills and
+ Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger and collect accurate information and
resolve conflicts. Basic mathematical skills required.
+ Ability to access and accurately input information using a
moderately complex computer system.
+ Ability to stand, walk and continuously perform behind the front
desk..Ability to communicate verbally and in writing and prepare
complex reports of room availability and revenues generated.
+ Education: Any combination of education and experience equivalent
to graduation from high school or any other combination of
education, training or experience that provides the required
knowledge skills and abilities.
+ High school diploma required.
+ Some College preferred.
+ Experience: No prior experience required. Two years combined
prior front desk and supervisory experience preferred. Grooming:
All employees must maintain a neat, clean and well groomed
We offer full benefits, 401k, and PTO.
Note: The hotel functions seven (7) days a week and twenty-four
(24) hours per day. All employees, both management and hourly, must
realize this fact and be aware that at times it may be necessary to
move an employee from their accustomed shift as business
Opening ID: 2022-17796
External Company URL: https://careers-phg.icims.com
Street: 306 E Hall Of Fame Ave
Keywords: Pyramid Hotel Group, Stillwater , Front Desk Supervisor, Other , Stillwater, Oklahoma
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