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Customer Service Rep II

Company: LNRS Data Services Inc. Company
Location: Stillwater
Posted on: January 11, 2022

Job Description:

Job DescriptionCustomer Service Representative Proagrica is the trusted partner for global agriculture and animal health. Through our integrated network, workflow solutions and actionable insights, our customers are better connected to make more informed decisions, growing productivity and profitability.Our Software Services Team provide first class support and training services to our large and varied Farm and Agronomy solutions customer base. You will be dealing directly with our customers, to provide product support ranging from functionality-type inquiries, training scenarios, software licensing, and error diagnosisYou will need to be able to combine excellent customer service, with great organizational skills and be an enthusiastic team player, you will be expected to work hard, push the boundaries, and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we have done our best to describe below what is involved in this role.To be effective in this position, individual must exhibit an amenable personality with a good attitude, while showing persistence and patience in a polite manner.The responsibilities of the Customer Support Representative include:Working alongside colleagues sharing experience and knowledge to provide our current and potential customers with a high level of support via phone, email and online.Gaining detailed knowledge of our brand, customers, and products along with keeping up to date with industry changesCollaborating across the business to deliver effective support and training services for our customers.Communicating effectively with colleagues and customers across the businessKey attributes required:Be passionate about delivering excellent customer serviceExhibit self-motivation, efficiency and team workingHave strong oral and written communication skillsHave a good numeracy and IT skillsHave fine attention to detail and good time management skillsEnjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goalsBe inquisitive and proactive - showing an appetite to problem solve, demonstrate ability to work both independently and as part of a teamShow aptitude for learning and developing new skillsBe comfortable working across teams in different locationsIdentify and assess customers' needs to achieve satisfactory resolutionProvide accurate, valid, and complete information by using the tools/methods providedStay up to date on relevant technologies entering the marketMust have a strong understanding of agricultural technology conceptsBasic GIS experience a plusProduction agriculture exposure and/or knowledge a plusSkills supporting the role:Our ideal candidate will want to own the role, be well organized, a good communicator, be comfortable with technology and have a passion for customer service.Education/Experience:Bachelors DegreePrecision Agriculture Exposure is desirableCustomer Service or Sales Experience is favorableWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.Please read our Candidate Privacy Policy

Keywords: LNRS Data Services Inc. Company, Stillwater , Customer Service Rep II, Other , Stillwater, Oklahoma

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