Customer Service

Company: LexisNexis
Location: Stillwater
Posted on: May 3, 2021

Job Description:

Customer Service Representative

Proagrica is seeking a Customer Service Representative. Individual will work with customers to provide product support ranging from functionality-type inquiries, training scenarios, software licensing, and error diagnosis. Candidate must have the ability to clarify customer issue, determine the cause, explain the best solution and expedite resolution.

To be effective in this position, Individual must exhibit an amenable personality with a good attitude, while showing persistence and patience in a polite manner.

Skills and Responsibilities

• Interact with current and potential customers via telephone, email and web conferences
• Identify and assess customers' needs to achieve satisfactory resolution
• Provide accurate, valid and complete information by using the tools/methods provided
• Build sustainable relationships of trust through open and interactive communication with customers and internal stakeholders
• Candidate is expected to stay up to date on relevant technologies entering the market
• Must have a strong understanding of agricultural technology concepts
• Documentation Skills are necessary
• Proficient Microsoft Windows and Office 365 user
• Basic GIS experience a plus
• Production agriculture exposure and/or knowledge a plus
• Excellent communication (written and verbal) skills
  Education/Experience:
  
  Bachelors Degree preferred.
  
  Precision Agriculture Exposure is desirable.
  
  Customer Service or Sales Experience is favorable.
  
  We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1.855.833.5120.
  
  Please read our Candidate Privacy Policy

Keywords: LexisNexis, Stillwater , Customer Service, Other , Stillwater, Oklahoma