Help Desk Engineer

Location: Oklahoma City
Posted on: June 23, 2025

Job Description:

The Staff Pad is looking for someone with a positive attitude, who can provide excellent customer service as a Help Desk Technician, Tier 2. This position provides phone support for clients with technical and functional assistance. This position will report directly to the IT Service Manager and will be based in Oklahoma City. THIS IS AN ONSITE POSITION Primary Responsibilities: Serve as second-level support for all Workstation, Server, Network and Software related issues. Configure and install equipment Use advanced troubleshooting techniques to resolve complex problems using available tools Courteously obtain and convey concise problem information for internal service personnel Solve problems in Windows & Mac platforms with equal proficiency Maintain in-depth knowledge of supported products and services Assist with Identifying available solutions to enhance and improve support delivered to customers Review and update Help Desk documentation as needed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effectively communicate with team members & customers with excellent verbal and written communication skills Highly Organized, detail oriented and self-motivated with Strong customer relationship skills Willingness and commitment to ongoing learning and self-development Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement) Good driving record, valid driver’s license, and proof of insurance Computer Skills: Understanding of networking fundamentals and troubleshooting, including ISP Equipment, Firewalls and Switches Strong Working knowledge of PCs, Servers, VMs, VLANs, MFPs, Email, and Cloud Computing. Strong experience with Windows OS and Microsoft Office Products Excellent troubleshooting skills for Operating Systems and Network issues Experience: Minimum of 5 years previous technical support related experience Education: A, Net, MCSA, CCENT Certifications strongly recommended 5 years experience in support PandoLogic. Category:Technology, Keywords:Help Desk Engineer, Location:Oklahoma City, OK-73102

Keywords: , Stillwater , Help Desk Engineer, IT / Software / Systems , Oklahoma City, Oklahoma