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Housekeeper

Company: TMI Hospitality
Location: Stillwater
Posted on: March 14, 2019

Job Description:

DescriptionJOB SUMMARY The Housekeeper is responsible for maintaining a high standard of cleanliness in guest rooms and common areas of the hotel. JOB DUTIES & RESPONSIBILITIES* Sorts, counts, folds, marks, and carries linens.* Cleans rooms in accordance to specific brand and company standards.* Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to making beds; emptying wastebaskets; emptying and cleaning ashtrays; moving furniture; hanging drapes; sweeping, scrubbing, waxing, and polishing floors; and dusting furniture.* Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.* Deep cleans areas as directed by supervisor including, but not limited to cleaning rugs, upholstered furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills.* Transports trash and waste to disposal area.* Replaces light bulbs.* Other duties as assigned. EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION* A minimum of one to three months related experience; or equivalent combination of training and experience. KNOWLEDGE, SKILLS, & ABILITIES* Ability to identify and resolve problems in a timely manner.* Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.* Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.* Knowledge of and ability to appropriately interpret and follow policies and procedures.* Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.* Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.* Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need. RequirementsRESUMEN DEL PUESTO DE TRABAJO La Housekeeper es responsable de mantener un alto est?ndar de limpieza en las habitaciones y en las ?reas comunes del hotel. OBLIGACIONES Y RESPONSABILIDADES DEL PUESTO DE TRABAJO* Separar, contar, doblar, marcar y cargar s?banas.* Limpiar habitaciones de acuerdo a los est?ndares espec?ficos de la marca y de la compa??a.* Limpiar las habitaciones de los hu?spedes, incluyendo los ba?os y el ?rea de la cocina, si se aplica, de acuerdo a los est?ndares de la compa??a y la franquicia, incluyendo pero no limit?ndose a tender las camas, vaciar los botes de basura; vaciar y limpiar los ceniceros, mover muebles, colgar cortinas, barrer, fregar, encerar y pulir los pisos y sacudir los muebles.* Reabastecer los productos de servicio, tal como los vasos, plumas, libretas para apuntes, productos de ba?o y ropa de cama.* Limpieza profunda de las ?reas seg?n instrucciones de su supervisor, incluyendo pero no limit?ndose a la limpieza de las alfombras, el forro de tela de los muebles y las cortinas; lavado de paredes, techo y madera, ventanas, paneles de la puerta y umbrales.* Transportar basura y desechos al ?rea general de la basura.* Reemplazar los bombillos o focos* Otras obligaciones que le asignen ESTUDIOS, EXPERIENCIA, LICENCIA Y CERTIFICACI?N* Experiencia m?nima de uno a tres meses en campo relacionado; o una combinaci?n equivalente de capacitaci?n y experiencia. CONOCIMIENTO, DESTREZAS Y HABILIDADES* Capacidad de identificar y resolver problemas oportunamente.* Habilidad de poder manejar las situaciones dif?ciles y emocionales de los hu?spedes, incluyendo la capacidad de responder r?pidamente a las necesidades y solicitudes de servicio y ayuda del hu?sped.* Capacidad de mantener un alto nivel de profesionalismo; tratar a otros con respeto y consideraci?n sin importar su puesto o condici?n.* Conocimiento y habilidad de interpretar apropiadamente y de seguir las pol?ticas y procedimientos.* Conocimiento y habilidad de adherirse a los procedimientos de seguridad y vigilancia; reportar situaciones potencialmente peligrosas; utilizar el equipo y los materiales correctamente.* Capacidad de cumplir con las demandas del horario de trabajo, de reportarse y llegar a su trabajo a tiempo. Ocasionalmente puede requerirse que est? disponible a trabajar fuera de las horas regulares de trabajo. Los horarios pueden variar en base a la ocupaci?n del negocio.

Keywords: TMI Hospitality, Stillwater , Housekeeper, Hospitality & Tourism , Stillwater, Oklahoma

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