Customer Service Advocate I
Posted on: November 19, 2023
You could be the one who changes everything for our 28 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
Oklahoma Complete Health, a Centene company, is committed to
providing quality healthcare solutions to transform the health of
At Oklahoma Complete Health, we are community advocates and
change-makers in search of an inclusive culture grounded by our
commitment to work-life balance, competitive compensation, and
continuous career development. Join us and be a part of a
collaborative, growing network of innovative thinkers delivering
solutions at the local level.
Must reside in Oklahoma
Position Purpose: Serves as the first-line advocate that focuses on
resolving inquiries, issues, or concerns for members and/or
providers. Leverages a variety of communication channels to provide
members and/or providers with timely, accurate, and personalized
support on routine complaints.
Receives and responds to routine member and/or provider inquiries,
requests and/or concerns in an accurate and timely manner.
Mitigates and prevents complaints from being escalated to resolve
in initial contact.
Serves as the front-line resolution advocate on various member
and/or provider inquiries, requests, or concerns.
Resolves basic problems by communicating the requested information
regarding the assessment of the member or provider needs,
understanding the cause, and determining if problems need to be
routed to other departments for further resolution.
Maintains performance and quality standards based on established
contact center metrics.
Provides customer service in a high pace contact center environment
over the phone, via live chats and emails.
Documents all member or provider information and communications for
quality and performance tracking through the Customer Relationship
Management (CRM) applications.
Remains up-to-date and adheres to quality standards, regulation,
and all other policies to ensure quality, consistency, and
Performs other duties as assigned.
Complies with all policies and standards.
Education/Experience: Requires a High School diploma or GED.
Entry-level position typically requiring little or no previous
Experience interacting and multitasking using multiple systems and
programs simultaneously preferred.
Our Comprehensive Benefits Package: Flexible work solutions
including remote options, hybrid work schedules and dress
flexibility, Competitive pay, Paid time off including holidays,
Health insurance coverage for you and your dependents, 401(k) and
stock purchase plans, Tuition reimbursement and best-in-class
training and development.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Centene, Stillwater , Customer Service Advocate I, Hospitality & Tourism , Stillwater, Oklahoma
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