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Guest Services Agent

Company: Fairfield Inn & Suites Stillwater
Location: Stillwater
Posted on: February 5, 2020

Job Description:

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
--- Greets, registers, and assigns rooms to guests.
--- Handles confidential information, including guest records, with a high degree of integrity.
--- Promptly and effectively deals with guest requests and complaints.
--- Answers and routes calls as appropriate; takes guest messages with accuracy.
--- Responsible for cash drawer contents and transactions during shift.
--- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
--- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
--- Assists with sales and marketing efforts as directed by the General Manager.
--- Offers and properly handles requests for wake-up calls.
--- Records pertinent guest information in the pass on log.
--- May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
--- Ensures common area/lobby is clean.
--- Performs laundry functions as directed.
--- Other duties as assigned.

Keywords: Fairfield Inn & Suites Stillwater, Stillwater , Guest Services Agent, Hospitality & Tourism , Stillwater, Oklahoma

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