Patient Services Representative, Stillwater Eye Clinic

Company: Stillwater Medical Center
Location: Stillwater
Posted on: May 1, 2021

Job Description:

JOB SUMMARY: Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers enters all required patient demographic information into clinic patient system(s). Schedules future appointments collecting all appropriate data from patients and referring clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations.# Provides and explains required documents and insurance benefits to patients.# Collects patient co-payments and other applicable deductibles, deposits or payments. Reconciles daily cash transactions with patient account entries and prepares daily bank deposit. # QUALIFICATIONS: High school graduate or equivalent Ability to communicate effectively, both verbally and in writing Previous medical office experience or background in general office work preferred Demonstrates excellent customer service skills Ability to receive and comprehend and follow verbal and written instruction for office routines and policies Ability to understand insurance benefits and perform basic mathematical tasks Knowledge of medical terminology is helpful Understand the ethics of confidentiality Ability to type at least 40 wpm # PHYSICAL REQUIREMENTS: Able to work in latex burdened environment Able to speak clearly and distinctly with staff, physicians, patients, and families Able to hear to converse with others on the phone Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule Demonstrates adequate vision to prepare and read documents accurately Possess fine motor skills and hand/eye coordination to manage office equipment

Keywords: Stillwater Medical Center, Stillwater , Patient Services Representative, Stillwater Eye Clinic, Healthcare , Stillwater, Oklahoma