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Practice Manager III (NW Expressway)

Company: Mercy
Location: Oklahoma City
Posted on: June 27, 2019

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibility for the management and evaluation of clinic employees.
1.1 Organizes employee tasks to promote efficiency. Initiates new methods of achieving clinic standards. Provides direct management for all personnel and daily clinic operations.
1.2 Provides ongoing evaluation of work flow and designs new methods of achieving clinic standards to include enhanced revenue, labor performance, reduction in expenses, and increased profitability.
1.3 Ensures performance of employee productivity within 12% of current MGMA standard or attainment of the West Hudson performance standard.
1.4 Responsible for hiring, termination, orientation, and evaluation of employees within designated time frame as identified by clinic standards and Human Resource Department policies and procedures.
1.5 On a continual basis, initiates evaluation of employee job descriptions and/or job grades providing for the update of job positions as necessary to execute tasks required.
1.6 Continually provides oversight and reporting to Corporate Compliance officials any potential irregularities indicating potential fraud and abuse activities in Network and clinic supervised.

Ensures financial viability of clinic.
2.1 Develops clinic budgets per MHN guidelines and timeframe. Adheres to budget standards within 5%. Provides monthly variance reporting to Director.
2.2 Promotes achievement of timely and accurate billing, collection, and coding procedures consistent with Federal and State government requirements in conjunction with Business Office Manager.
2.3 Ensures the clinics ability to consistently close on a daily basis and within 5 working days of month end through close working relationship with Business Office Manager.
2.4 According to reimbursement guidelines, initiates appropriate pricing of all clinic activity and routinely monitors for update and changes.
2.5 Maintains physician and non-physician expenses within 5% of budget.
2.6 Develops an appropriate check and balance system in clinic to assure adequate financial controls in conjunction with Financial Analyst and Director.

Maintains an efficient and quality clinic operation be attained.
3.1 On an as needed basis, initiates the development of policies that are consistent with Mercy Health Center policies and procedures.
3.2 Monitors to ensure the initiation and follow up on front desk operation to include: cashiering, registration, and patient scheduling.
3.3 Monitors the patient care workflow to ensure maximum productivity and efficiency.
3.4 Initiates and monitors new clinic procedures including coding, pricing and reimbursement changes, within appropriate time frames of such as coordinated with Reimbursement Specialist.
3.5 According to purchasing and materials management guidelines, oversees procurement of all clinic supplies and medications.
3.6 On a quarterly basis, reviews clinic contracts with outside vendors to assure maximum financial benefit to both Mercy Health Network and Mercy Health System.
3.7 On a quarterly basis, reviews managed care contract performance and develops action plans to identify and address areas of improvement for each contract.

Maintains a safe and clean work environment.
4.1 Ensures the adherence of clinic operation to OSHA regulations, including hazardous waste disposal, infection control guidelines, etc.
4.2 Monitors laboratory department to ensure adherence to Federal and State guidelines in cooperation with Mercy Health Center Director of Clinical Laboratory.
4.3 Monitors radiology department to ensure the performance of procedures within appropriate guidelines in cooperation with Mercy Health Center Director of Radiology.
4.4 Assists in the initiation of a Physician Risk Management Program, providing input and coordination where appropriate in cooperation with Mercy Health Center Risk Management Director.

Maintains equipment and machinery with notification to Mercy Health Center Engineering and Biomedical Staff.
5.1 Ensures the adherence of laboratory quality control standards and routine equipment maintenance through Mercy Health Center Laboratory Director.
5.2 Ensures adherence of telephone system equipment and monitors daily reports.
5.3 Ensures the initiation of and update for service agreements on all clinic equipment as needed, according to preventive maintenance and other maintenance schedules.
5.4 Develops methods for quality control standards in adherence with HCFA guidelines.

Provides for continual development of clinic operation.
6.1 Keeps abreast of legislative changes, intermediary rulings, market trends affecting clinic operation through various sources and by attending at least one conference annually regarding MGMA practice management.
6.2 Maintains a professional relationship with Medicare/Medicaid promoting timely information exchange.
6.3 Provides for continued staff development of clinic personnel, including at least one monthly staff meeting.
6.4 Develops marketing plan for maximum utilization of ancillary services through marketing to non-network physicians.
6.5 Performs quarterly financial review of service offerings to identify clinic revenue opportunities and shortfalls, and develops action plans accordingly.
6.6 Provides for ongoing communication between medical and clinical personnel.
6.7 Initiates / develops work design teams or quality circles to promote quality care as a team concept within the clinic through ongoing feedback, statistical evaluation, and team meetings.
6.8 Develops and initiates relationship with area Retirement Centers, Nursing Homes, Health Department, and City Council.

Demonstrates knowledge of special needs and behaviors of specific age groups to include neonatal, pediatric, adolescent, adult and geriatric.
7.1 Demonstrates knowledge of changes associated with aging.
7.2 Demonstrates ability to provide care based upon physical, psycho/social, cultural, safety and other age related factors.
7.3 Demonstrates the ability to obtain and interpret information in terms of the patient needs.

Ensures timely completion of reports for clinics activity.
8.1 Monitors and reports on a monthly basis the month end activity of the clinics operation, including; net receipts, production, procedure analysis by doctor/clinic, collections, and gross revenues through business office manager and financial analyst.
8.2 Monitors and reports on the monthly expense report, within 7 days of receipt.
8.3 Assists in the preparation of monthly reports for network staff meeting.
8.4 Provides detailed variance reporting to Director on a monthly basis.
8.5 Reports on performance improvement initiatives on a quarterly basis.

Other duties as may be assigned.

QUALIFICATIONS:

Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

Education: Requires a Bachelor s Degree in Business or closely related field
Experience: 3 years associated supervisory experience and training in a physician clinic setting or 7 years associated experience and training in a physician clinic setting, including 4 years of supervisory experience.
Preferred Education: Master s Degree strongly preferred.

We'll Support You at Work and Home

Our foundations are built on dignity and respect.

EEO/AA/Minorities/Females/Disabled/Veterans

Keywords: Mercy, Stillwater , Practice Manager III (NW Expressway), Executive , Oklahoma City, Oklahoma

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