Assistant General Manager
Company: Fairfield Inn & Suites Stillwater
Posted on: February 5, 2020
Aimbridge Hospitality is seeking an Assistant General Manager to
join their team at the Stillwater Fairfield Inn & Suites!
The Assistant General Manager is responsible for coordinating the
activities of hotel personnel as directed by the General
JOB DUTIES & RESPONSIBILITIES
--- 70% Management
o Responsible for completing required franchise and TMI standards
training and staying current on all updates/changes to standards,
policies, and processes.
o Assigns duties to staff and observes performance to ensure
adherence to hotel policies and established operating
o Directly supervises front desk staff consisting of 2-15 team
--- Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
--- Responsibilities include interviewing, hiring, and training
team members; planning, assigning, and directing work; appraising
performance; rewarding and disciplining team members; addressing
complaints and resolving problems.
o Provides training to staff.
o Completes new hire paperwork and orientation as directed by
o Maintains accurate records including cash flow sheet, direct bill
accounts, credit card receipts, registration cards, reservation
cards, direct bills, credit cards, and IRS.
o Conducts or assists in leading staff meetings.
o Adheres to all franchise and company procedures and regulations
as well as standard operating procedures.
o Receives and resolves guest complaints and team member
o Performs functions of the General Manager in his or her
o Available 24/7 with reliable transportation.
--- 30% Other Duties as assigned
o Covers shifts in all departments as scheduled by the General
o Corresponds with group and travel agents to answer special
requests for rooms and rates.
o Assists with sales and marketing efforts as directed.
o Answers inquiries pertaining to hotel policies and services.
o Assists General Manager in annual wage scale surveys; ensures
team member wages follow wage and salary guidelines.
o All other duties as assigned.
EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION
--- A minimum of an Associate's degree preferred and six months to
one year related experience and/or training; or equivalent
combination of education and experience.
--- Valid Driver's License required.
KNOWLEDGE, SKILLS, & ABILITIES
--- Requires the ability to read, write, and speak the English
--- Strong management skills; ability to appropriately
assign/delegate work and authority to others in the accomplishment
of goals; provides coaching, advice, and assistance as required;
helps subordinates overcome obstacles and deal with problems;
appropriately assesses contributions and performance of team
members; provides appropriate recognition, and deals with problems
as they arise. Instills in others a sense of pride in the job at
--- Ability to demonstrate accuracy and thoroughness, monitors own
work to ensure quality and applies feedback to improve
--- Ability to manage difficult guest situations; responds promptly
to guest needs, solicits guest feedback to improve service,
responds to requests for service and assistance and meets
--- Excellent interpersonal skills, demonstrated positive customer
service skills, and ability to relate to people of varying ages and
--- Ability to show flexibility in response to change and adapt to
and accommodate new methods and procedures.
--- Knowledge of safety management principles; federal and state
--- Ability to present and express ideas and information clearly
and concisely in a manner appropriate to audience, whether oral or
--- The ability to foster commitment, team spirit and trust.
--- Ability to develop and evaluate alternative courses of action;
make decisions based on correct assumptions concerning resources
and guidelines; define and implements solutions to problems; and
recognize when no action is required.
--- Working knowledge of Microsoft Office products including Word,
Excel, and Outlook.
--- Ability to meet the demands of the work schedule, to be at work
and on time. Will require the ability to work outside of regularly
scheduled hours. Schedules may vary based on business need.
Keywords: Fairfield Inn & Suites Stillwater, Stillwater , Assistant General Manager, Executive , Stillwater, Oklahoma
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