Service and Installation Manager
Company: Federal Protection Inc
Location: Tulsa
Posted on: January 17, 2026
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Job Description:
Job Description Job Description Job Description Service and
Installation Manager (SIM) SUMMARY DESCRIPTION: Under direction of
the Area Operations Manager, the Service and Installation Manager
(SIM) will Manage and direct all the Service and Install related
opportunities in the assigned area. ESSENTIAL
DUTIES/RESPONSIBILITIES: Work with Area Operations Manager and
Service and Installation Management Team to drive operational
efficiencies throughout the area. Manage and lead the service and
installation techs in the assigned areas to ensure that Federal
Protection Customers are receiving world class service in a timely
and efficient manner. Working with the Area Operations Manager to
ensure that all state and local licensing required for the position
are adhered to. As the Service and Installation Manager (SIM) you
will be responsible in making sure that all applicable licensing
requirements are kept current for yourself and direct reports. Will
be responsible for Inventory control for the team while working
within the guidelines set forth by upper management. The Service
and Installation Manager (SIM) will still run service calls and
installs as needed to ensure quality control and address training
and development. The Service and Installation Manager (SIM) may
also run service calls and installs to address high service call
volume. Must be or become an expert in our current software (CRM
Tools) and be able to lead, manage and train all Team members
through the mandatory use of that software. Must work in
coordination with other Service and Installation Managers (SIM) on
all projects that may require your designated area to assist in
other areas such as but not limited to installations and service.
MUST have expert skills in customer conflict when it arises. Comply
with all federal, state, and local laws applicable to position and
employment. Comply with all company policies, procedures, and
expectations to the benefit of the organization and co-workers.
Productively and positively contribute to the company’s goal of
maintaining a safe, healthy, productive, and enjoyable workplace.
Accurately completes all paperwork, including timecards, in a
timely manner. Other duties as assigned. JOB REQUIREMENTS:
Education/Experience: Any combination equivalent to education and
experience that provides the required skill and knowledge. Typical
qualifications would be equivalent to: High School Diploma or GED
Minimum of five years’ industry experience current or prior
management experience is preferred. Preferred Product knowledge:
ATM, ITM, Bank equipment (undercounter steel, pneumatics etc)
Alarms, CCTV, Fire Systems, Access Control, Locks SKILLS:
Leadership not just Manager Team oriented Ability to transfer
knowledge Multitasking Conflict resolution PHYSICAL REQUIREMENTS:
Walking up and down stairs. Lifting up to 75 lbs. Working
indoors/outdoors in all types of weather conditions.
Bending/crouching to work on machines. Working in confined areas.
Use of various cleaning supplies. Climbing ladders. REPORTS TO:
Area Operations Manager FLSA STATUS Non-exempt HOURS OF WORK:
Estimated 40-hour work week; however, must be flexible in order to
service customers.
Keywords: Federal Protection Inc, Stillwater , Service and Installation Manager, Engineering , Tulsa, Oklahoma
