Customer Service Specialist (Bilingual - English & Spanish)
Company: SIXT USA
Location: Tulsa
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Description As a Customer
Service Specialist (Bilingual – English & Spanish) at SIXT , you
play a key role in delivering a premium, end-to-end customer
journey for both English- and Spanish-speaking customers. You serve
as a primary point of contact, supporting customers through
reservations, billing questions, and service-related inquiries
while ensuring clear, culturally competent communication across all
interactions. This role is ideal for bilingual professionals who
thrive in high-volume environments, enjoy helping customers find
the right solutions, and take pride in delivering consistently
high-quality customer experiences. YOUR ROLE AT SIXT You respond to
all inbound customer contacts within established service levels,
ensuring a premium customer experience in both English and Spanish
You assist customers with reservations, vehicle selection, and
service-related inquiries to support a seamless rental experience
You utilize active listening, sound judgment, and effective
de-escalation techniques to resolve customer complaints, concerns,
or billing issues efficiently You partner with global departments
to address customer requests and deliver the most effective
solutions You provide clear guidance and support on billing
inquiries, service complaints, and general assistance needs You
consistently meet or exceed performance, quality, and customer
satisfaction standards in every interaction YOUR SKILLS MATTER
Education – You have a High School diploma or equivalent; an
Associate degree is preferred Experience – You bring 2–3 years of
customer service experience, with a focus on problem resolution and
de-escalation Bilingual Proficiency – You are fluent in English and
Spanish, with the ability to communicate clearly and professionally
in both languages Technical Proficiency – You are proficient in
Microsoft Office applications and CRM tools, and can manage high
call volumes while maintaining quality service Soft Skills – You
demonstrate strong organizational skills, excellent verbal and
written communication, and the ability to multitask, stay
organized, and manage time effectively Commitment to Excellence –
You are success-oriented, adaptable, and willing to take on
multiple responsibilities in a dynamic environment WHAT WE OFFER
Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for
a healthy work-life balance Comprehensive Health & Insurance –
Access medical, dental, and vision coverage, life insurance,
critical illness and hospital indemnity plans, pet insurance, and a
401(k) retirement plan Compensation – $20.50 per hour, plus a
monthly performance-based bonus of up to $500 Schedule Requirement
– Must be able to work weekends Additional Information About us: We
are a globally leading mobility service provider with a revenue of
€4.00 billion and around 9,000 employees worldwide. Our mobility
platform ONE combines our products SIXT rent (car rental), SIXT
share (car sharing), SIXT ride (taxi, ride, and chauffeur
services), and SIXT (car subscription), giving our customers access
to our fleet of 350,000 vehicles, the services of 4,000 cooperation
partners, and around 5 million drivers worldwide. Together with our
franchise partners, we are present in more than 110 countries at
2,000 rental stations. At SIXT, top-tier customer experience and
outstanding customer service are our highest priorities. We believe
in true entrepreneurship and long-term stability and align our
corporate strategy with foresight. Get started with us and apply
now!
Keywords: SIXT USA, Stillwater , Customer Service Specialist (Bilingual - English & Spanish), Customer Service & Call Center , Tulsa, Oklahoma
