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Night Auditor/Front Desk Clerk

Company: Spring Hill Suites-Stillwater
Location: Stillwater
Posted on: September 22, 2022

Job Description:

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Knows daily activities and meetings taking place in the hotel. Manages and resolves all guest complaints in a professional and courteous manner. Must have prior hotel and customer service experience. Complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily Housekeeping reports, and segmenting room and house reports to proper markets. Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent.Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Run all computer reports to complete gross revenue report worksheets. Input gross revenue report figures and complete the gross revenue reports in a timely manner. Knows daily activities and meetings taking place in the hotel. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions.Job Types: Full-time, Part-timePay: From $10.00 per hourBenefits: Employee discount Flexible schedule Paid time offSchedule: 8 hour shiftExperience: Front Desk: 1 year (Preferred) Night Audit: 1 year (Preferred) Customer Service: 1 year (Preferred)Work Location: One location

Keywords: Spring Hill Suites-Stillwater, Stillwater , Night Auditor/Front Desk Clerk, Accounting, Auditing , Stillwater, Oklahoma

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